Fourteen days, no questions.
Last updated 6 August 2026
Summary
We want you to love Canopy. If you are not satisfied with your purchase, you may request a full refund within 14 days of the date of purchase. There are no restocking fees and no questions asked.
Eligibility
To be eligible for a refund, your request must be made within 14 days of your original purchase date. The 14 day window is based on the timestamp of your Stripe checkout session.
A refund may be declined if we detect abuse of this policy, such as repeated purchases and refunds across multiple accounts or devices, or fraudulent activity.
How to request
To request a refund, open a ticket in our Discord server. Our team will handle your request there, with no email back and forth required.
When you open your ticket, please include:
- Your order confirmation email or Stripe receipt number
- The email address used at checkout
- A brief note that you would like a refund (no reason required)
Once your refund is processed, your license will be deactivated and Canopy will return to its trial state on your devices.
Processing
Approved refunds are issued to your original payment method through Stripe. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear on your statement.
We aim to respond to refund requests within 2 business days of receiving your request.
Non-refundable items
Outside of the 14 day window, all sales are considered final. We do not offer refunds for:
- Purchases more than 14 days old
- Requests made from an email address that does not match the original purchase
- Cases of suspected policy abuse or fraud
If something is not working as expected, we would rather help you fix it. Reach out and we will do our best before you consider a refund.
Contact
The fastest way to reach us is in our Discord server. Open a ticket and our team will get back to you there.